Privacy Policy

Wantok Pacific Labour Agency (“Wantok Pacific”, “we”, “us”) operates the website wantokpacific.com.au and provides labour hire and recruitment services in Queensland, Australia.

Contact: ask@wantokpacific.com.au

When you register your interest through our website, we may collect:

• Name, date of birth, nationality, and work eligibility details
• Phone number and email address
• Current location, trade/skills, and years of experience
• Company name and ABN (if you register as an employer)
• Any message you provide about your experience or staffing needs
• CV or resume files you choose to upload (workers)
• Technical data such as browser type and IP address (hashed for abuse prevention)

We use your information to:

• Review registrations and assess suitability for work or hiring opportunities
• Contact you about roles, employers, or candidates that may be a fit
• Manage recruitment, compliance, and pastoral care related to our services
• Maintain internal records and improve our services
• Protect our website from spam, abuse, and fraudulent submissions

We do not sell your personal information to third parties.

Registration data and uploaded CVs are stored securely using industry-standard cloud infrastructure (including encrypted storage). Access is limited to authorised Wantok Pacific staff.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may share your information:

• With prospective employers or workers, where relevant to a placement or opportunity
• With service providers who help us operate our website and systems (under confidentiality obligations)
• Where required or permitted by law

We do not provide migration advice. Visa and sponsorship matters should be handled by a registered migration agent or the Department of Home Affairs.

We retain registration records and CVs for as long as needed to provide our services, comply with legal obligations, and manage ongoing recruitment relationships. When information is no longer required, we take reasonable steps to delete or de-identify it.

You may request access to, correction of, or deletion of your personal information by contacting us at ask@wantokpacific.com.au. We will respond within a reasonable time.

If you are not satisfied with how we handle your information, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website may use essential cookies required for security and basic functionality. We do not use invasive tracking for advertising purposes. If this changes, we will update this policy.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes acceptance of the updated policy.